Fee Protection Scheme

Under the Fee Protection Scheme (FPS), IMSC ensures that course fees paid by students to the College are insured by a CPE-appointed service provider. This arrangement serves to protect the students’ course fees in the event a PEI is unable to continue operations due to insolvency, and/or regulatory closure. Furthermore, the FPS protects the student if the PEI fails to pay penalties or return course fees to the student arising from judgments made against it by the Singapore courts. The FPS is compulsory for all local and international students taking CPE registered courses in EduTrust-certified PEIs.

Effective 1 January 2024, all PEIs are to adopt the group insurance scheme, Group (FPS-G).

Under the FPS Group Insurance (FPS-G), a Contract of Insurance (COI) will be issued to the PEI by the FPS Insurer with an annually determined Maximum Insurable Limit (MIL) to cover all course fees to be collected by the PEI during the period of indemnity. This MIL is the maximum amount that the insurer is liable in a payout event and shall be determined jointly by the PEI and Insurer, based on the PEI’s latest financials, risk profile and projected growth. At all times, the utilization of the insurance coverage limit shall not be more than the MIL.

IMSC has appointed Lonpac Insurance Bhd as the insurance provider to implement the Group (FPS-G)

For more details of the FPS, please refer to the CPE website at www.ssg.gov.sg

What is IMSC’s Fee Protection Scheme?

IMSC has in place a Fee Protection Scheme as stipulated by the Committee for Private Education (CPE) by way of the Lonpac Insurance Scheme. IMSC’s appointed FPS provider is Lonpac Insurance Bhd.

How does IMSC’s Fee Protection Scheme work?

The Fee Protection Scheme seeks to protect a student’s fees in the event that IMSC is unable to continue operations due to insolvency and/or regulatory closure and/or any other reasons.

The Fee Protection Scheme also protects students if IMSC fails to pay penalties or return fees to the students arising from judgement made against it by the Singapore courts.

IMSC has selected the FPS Insurance Scheme with Lonpac Insurance for the convenience of our students.

What Fees are Protected?

Fees refer to all monies that are paid to IMSC by students to IMSC. Apart from the following fees, all fees paid by students to IMSC are protected under FPS.

• Course application fee
• Prevailing Goods and Services Tax (GST)
• Miscellaneous fees (any non-compulsory fees and payable only when applicable)
• FPS insurance premium
• Examination fees collected less than 2 months before examination date

What is IMSC’s Revenue Recognition Policy?

IMSC has a revenue recognition policy where the financial statement reflects the work in progress.

IMSC’s policy is to recognize revenue upon the transfer of significant risk and rewards of the service to the student.

Refund Policy and Procedure

IMSC is commited to handling the refund of course fees arising from the following situations in a timely manner:

1. Refund for Withdrawal Due to Non-Delivery of Course

IMSC will notify the student in writing within 3 working days after becoming aware of any of the following (each a “Refund Event”)

a. It cannot commence the provision of the Course on the Course Commencement Date;

b. It cannot complete the provision of the Course by the Course Completion Date;

c. The Course will be terminated before the Course Completion Date;

d. The student does not meet the course entry or matriculation requirements as stated in Schedule A; or

e. The Immigration & Checkpoints Authority of Singapore rejects the Student’s application for a Student’s Pass.

Where any of the Refund Events above 2.10(1a) to 2.10(1c) has occurred:

a. IMSC shall use reasonable efforts to make alternative study arrangements for the student and shall propse such alternative study arrangements in writing to the student, within 10 working days of informing the student of the Refund Event.

b. If the student accepts such alternative study arrangements, IMSC shall set forth such alternative study arrangements in a written contract and the contract shall automatically terminate on the date that such new written contract comes into effect.

1. 1. If the course has not commenced, IMSC shall refund the Course Fees and Miscellaneous Fees paid by the student within 7 working days of the termination.
   2. If the course has already commenced, IMSC shall refund the Course Fees and Miscellaneous Fees in proportion to the uncompleted portion or duration of the course, whichever is higher, within 7 working days of the termination.

c. If the student does not accept such alternative study arrangements, the student may forthwith terminate the contract by way of a written notice to IMSC.

1. 1. If the course has not commenced, IMSC shall refund the Course Fees and Miscellaneous Fees paid by the student within 7 working days of the termination.

Where any of the Refund Events above 2.10(1d) to 2.10(1e) has occurred, IMSC shall forthwith terminate the contract by way of a written notice to the student, and shall refund all Course Fees and Miscellaneous Fees paid by the student within 7 working days of the termination.

2. Refund for Withdrawal During Cooling-Off Period

IMSC shall provide students with a cooling-off period of 10 calendar days after the date that the relevant Student Contract has been signed by both parties.  The student shall be entitlted to, without any liability whatsoever to IMSC, forthwith terminate the contract at any time within the Cooling-Off Period by way of a written notice to IMSC. IMSC shall return all Course Fees and Miscellaneous Fees paid to it within 7 working days of the receipt of the written notice.

3. Refund for Withdrawal Outside of Cooling-Off Period

If the student terminates the contract at any time before the Course Completion Date by providing a written notice to IMSC, IMSC shall, within 7 working days of receiving the notice, refund to the student an amount based on the Refund Table below.

Refund Table

Course Transfer, Withdrawal and Deferment Policy

IMSC has a fair and reasonable course transfer, withdrawal and deferment policy.

• Transfer means a student changes the course of study but remains a student of IMSC.
• Withdrawal means the student contract is terminated and the student is no longer a student of IMSC.
• Deferment means a student delays or postpones the course and remains a student of IMSC.

Course Transfer

Course transfer is defined as the student transferring to a different course within the College.

• Requests for course transfer must be made in writing using the Transfer / Withdrawal Form and submitted to the Student Administration & Operations Department.
• For students under 18 years of age, parental / legal guardian approval must be sought.
• Upon receipt of the Course Transfer / Withdrawal Form, the College shall arrange for a counselling session for the student with the Executive, Academic & Programme Management to ascertain the reasons for the course transfer application.
• Pre-course counselling will be conducted to provide information on the new course.
• Applications for course transfer are granted on a case-by-case basis subject to the student meeting the minimum entry requirements of the new course and approval from the partner programme provider where applicable, as well as approval by Senior Management.
• For international students, the course transfer and Student’s Pass application is subject to approval by ICA. Students shall be advised that should the application be rejected by ICA, students may not be able to continue their studies in Singapore.
• Students must pay any outstanding fees or administrative fees payable to the College before the course transfer is processed.
• The course transfer shall be completed no more than 4 weeks from the date of course transfer application. The Student Administration & Operations Department shall issue a letter to inform the student of the final outcome.
• If the course transfer is approved, the student shall sign a new contract with the College for the new course.
• The Course Transfer / Withdrawal Form and other supporting documents shall be filed into the student’s P-file, and the Student Registry updated accordingly.

International Students

For international students, the College will inform ICA of the course transfer within 3 working days.

For international students, course transfer is subject to the approval by the ICA. Students are to note that should the application be rejected for whatever reasons, students may not be able to continue their studies in Singapore.

The FPS service provider and medical insurance provider will be updated within 3 working days from the date of letterof approval sent that the student is transferring to another course within the College.

Course Withdrawal

Withdrawal is defined as the student contract being terminated, and the student is no longer a student of the College. Transferring to another institution of study is also deemed as a withdrawal from the College.

• Requests for course withdrawals must be made in writing using the Transfer / Withdrawal Form and submitted to the Student Administration & Operations Department.
• For students under 18 years of age, parental / legal guardian approval must be sought.
• Upon receipt of the Course Transfer / Withdrawal Form, the College shall arrange for a counselling session for the student with the Executive, Academic & Programme Management to ascertain the reasons for the course withdrawal.
• For international students, ICA shall be informed of the change in students’ status that may lead to the cancellation of the Student’s Pass. If transferring to another institution of study, the Student’s Pass application is subject to approval by ICA. Students shall be advised that should the application be rejected by ICA, students may not be able to continue their studies in Singapore.
• Refunds (if any) shall be computed in accordance with IMSC’s Refund Policy and will be processed within 7 working days from the student’s request for withdrawal (excludes time taken for postal services or external processing by banks).
• The FPS provider shall be informed of the course withdrawal to process a refund of FPS fees paid (if any).
• The course withdrawal shall be completed no more than 4 weeks from the date of course withdrawal. The Student Administration & Operations Department shall issue a letter to inform the student of the final outcome.
• The Course Transfer / Withdrawal Form and other supporting documents shall be filed into the student’s P-file, and the Student Registry updated accordingly.

International Students

For international students, transferring to another institution of study is subject to approval by IMSC. Students are to note that should the application be rejected for whatever reasons, students may not be able to continue their studies in Singapore.

Course Deferment

Deferment is defined as the student delaying or postponing the course or module.

• Requests for course deferments must be made in writing using the Course Deferment Form and submitted to the Student Administration & Operations Department.
• For students under 18 years of age, parental / legal guardian approval must be sought.
• Upon receipt of the Course Deferment Form, the College shall arrange for a counselling session for the student with the Executive, Academic & Programme Management to ascertain the reasons for the course deferment.
• Applications for course deferment are granted on a case-by-case basis subject to approval by Senior Management.
• For international students, ICA shall be informed of the change in students’ status that may lead to the cancellation of the Student’s Pass. The renewal of the Student’s Pass is subject to approval by ICA. Students shall be advised that should the application be rejected by ICA, students may not be able to complete their studies in Singapore.
• Students must pay a deferment fee before the course deferment will be processed. If there is an increase in course fees by the time the student attends the course, the student must pay the difference in fees.
• Course deferments are allowed only once for up to a maximum of 6 months. Exceptions can be made on a case-by-case basis.
• Course deferments shall be completed no more than 4 weeks from the date of course deferment. The Student Administration & Operations Department shall issue a letter to inform the student of the final outcome.
• The Course Deferment Form and other supporting documents shall be filed into the student’s P-file, and the Student Registry updated accordingly.

Our Dispute Resolution Policy

The College has a close-loop feedback and complaint management system to gather and address all feedback/complaints received (from various channels of communications e.g feedback forms, websites, emails, telephone calls, meetings, and in person from the public, staff or students, etc).

Any College staff receiving and/or tasked to handle the feedback/complaint shall investigate and act to resolve the areas of concern.

The College communicates its response time for feedback/complaint/grievance received and the response time to resolve the feedback/ complaint (within 21 working days) to the person making the feedback/grievance or complainant.

The dispute resolution policy adopted by IMSC is aligned to the dispute resolution provision in the Private Education Act.

All feedback /complaints (including disputes) and the actions taken to resolve them are recorded and filed in the Feedback/ Complaint Tracking Log that also provides information on nature of feedback/ complaint/grievances (including disputes) and the time taken to resolve.

The College analyses the feedback/ complaint and seeks feedback from its key stakeholders (including external partners) for the management and staff to serve as inputs for the review process and continual improvement.

The College regularly reviews the feedback/complaint management system (including feedback channels) for continual improvement.

The College regularly reviews the dispute resolution policy and procedures for continual improvement.

Further details on the dispute resolution procedures are available in the student handbook which can be accessed by clicking here.

If the College’s management team is not able to resolve the dispute, the matter will be resolved through the Dispute Resolution Scheme under the Committee for Private Education. Further information relating to the Dispute Resolution Scheme under the Committee for Private Education may be found here.

Please feel free to provide us with your feedback by either of the following channels:

• Feedback / Suggestion box placed at the entrance of the College
• Emailing us (info@imsc.edu.sg)
• Contact us here or
• Contacting any of our staff in our office.

Mitigating Circumstances in relation to Performance in Assessments and Examinations

The College recognises that students may suffer from a sudden illness or other serious and unforeseen event or set of circumstances which adversely affects their ability to complete an assessment or the results they obtain for an assessment. In such cases the mitigating circumstances regulations and procedures may be applied.

The Management Team of the College shall demonstrate fair and consistent treatment of its students in support of these Mitigating Circumstances.

Mitigating circumstances might include:

• Significant physical or psychological illness;
• Severe personal difficulties;
• Serious illness affecting a close family member;
• Sudden deterioration in a longstanding medical condition or disability;
• Being the victim of a serious crime;
• Legal proceedings requiring attendance at court; and
• Unforeseeable or unpreventable events.

The following will not be regarded as mitigating circumstances:

• Any event that could have been reasonably expected or anticipated, such as sporting events or pressures from paid employment, or other study commitments.
• Examination clashes arising from incorrect registration by the student, i.e. examinations scheduled to take place at the same time (students are responsible for reporting any examination clashes which occur in their examination timetable to their Departmental Examinations Officer and the Student Administration and Support Department so that alternative arrangements can be made); and
• Having more than one examination on the same day;
• Inadequate planning and time management;
• Events such as holidays and weddings;
• Failure to attend an examination due to misreading the examination timetable.

Policy on Flexible Arrangements for Students with Recognised Sporting Talent

The College recognises that, as an institution that is seeking to develop the next generation of sporting talents, its students may inevitably be involved in various sporting endeavours that may affect their studies with the College.

In this regard, the College has in place a set of policies that would allow it to make adjustments to an individual student’s pattern of study or assessment from time to time as its students participate and compete in major events from time to time.

Students with a sporting talent should apply for the College’s recognition as an elite athlete by submitting a written request, either on acceptance of an offer of a place at the College or at the time of registration with the College. These applications will be considered by the Management Team. The Executive Director will ensure that the names of recognised elite athletes are notified to the relevant Heads of Department and Academic Director.

Recognised elite athletes will be eligible for consideration for flexible arrangements for learning and assessment.

Recognised elite athletes should discuss their training and competition schedules with the Executive, Programme and Academic Management and with their Respective Lecturer at the earliest opportunity, normally at the start of each academic year.

Students who have been recognised by the College as having and maintaining sporting talent may apply in writing, citing key dates and a justification for alternative learning or assessment arrangements, to the Chairman and Chief Executive Officer for consideration for the types of flexible arrangements.

Further details on the College’s procedures on how a student may apply to be recognised as a sporting talent are available in the Student Handbook which can be accessed by clicking here.

What is IMSC’s Medical Insurance Coverage?

IMSC provides all full-time students with the required medical insurance coverage on hospitalization and related medical treatment for the course duration (Academic Instruction and Final Project).

The coverage under the medical insurance policy as per arrangement with NTUC Income Insurance Co-operative Ltd is as follow:

• Annual overall limit of S$20,000 per student; and
• As charged in B1 wards (4-bedder) (in Singapore Government / Singapore Government Restructured Hospitals)

Medical Insurance is not applicable to students taking courses with a duration of not more than one month or 50 hours.

A Singapore Citizen/PR or a non-Student’s Pass holder who is protected by his/her own medical insurance coverage in Singapore can opt out from the medical insurance scheme with a proof of valid Medical Insurance Plan given to the College.

Click here for IMSC Group Medical Insurance Certificate 2024.

Click here for the Benefits Schedule 2024.

Click here for product summary, and the frequently asked questions of the insurance policy.

Click here to contact IMSC to submit a claim.

Standard PEI-Student Contract

• The Standard PEI-Student Contract is an important legal document between International Management and Sports College (the PEI) and the Student.
• Each Contract will have a unique contract number.
• The Contract will be gone through with each Student in English or in the language native to the Student, if applicable.
• Each Contract is only applicable for 1 course.
• The Student is required to sign 2 original copies of the Contract – 1 copy for personal retainment and 1 copy for the PEI’s retrainment
• If there is any amendment to the Contract, both original copies must be updated and signature of the Student and the PEI is required beside the amendment.
• Should there be any fields in the Contract to be left blank, it must be filled with N.A.
• A cooling-off period of 7 working days after the date the Contract have been signed by both the Student and PEI will be provided.
• If there is any refund request due to withdrawal, the Student is required to submit a written notice of withdrawal within the cooling off period. A refund can be given to the Student based on a percentage of the fees already paid as per the refund table.

Click here to download a sample copy of Standard PEI-Student Contract.

Smoking Related Laws

There is no duty-free concession and Goods and Services Tax (GST) relief for cigarettes and tobacco products in Singapore.

All cigarettes and tobacco products, including those purchased in Singapore with the ‘SDPC’ mark, are subject to duty and GST when brought into Singapore.

Prohibited Areas: Smoking is not allowed in most indoor locations in Singapore. However, certain premises have designated areas for smoking.

Penalty: Smokers are liable to a composition sum of $200 if caught smoking in prohibited places, or up to $1,000 if convicted in court.

Drugs & Controlled Substances 

All Singaporeans/Permanent Residents found to have consumed illegal substances, even outside Singapore, will face penalty of: – Imprisonment of up to 10 years; – Fine not exceeding S$20,000; or -Both.

Student Handbook

All of the College’s policies and other matters that relate to the student’s time with the College can be downloaded here. All students are expected to be familiar with the contents of the Student Handbook.

Feedback

For any feedback, you may submit it to us via:

1. On-Campus Feedback Form
2. Online Form – www.imsc.edu.sg/feedback
3. Email – info@imsc.edu.sg
4. Whatsapp – +65 9773 3670