Fee Protection Scheme

The Fee Protection Scheme seeks to protect a student’s fees in the event that IMSC is unable to continue operations due to insolvency and/or regulatory closure and/or any other reasons. The Fee Protection Scheme also protects students if IMSC fails to pay penalties or return fees to the students arising from judgement made against it by the Singapore court. 

For more information, please visit CPE’s website here. 

What is IMSC’s Fee Protection Scheme?

IMSC has in place a Fee Protection Scheme as stipulated by the Committee for Private Education (CPE) by way of the Lonpac Insurance Scheme. IMSC’s appointed FPS provider is Lonpac Insurance Bhd.

How does IMSC’s Fee Protection Scheme work?

Under IMSC’s Fee Protection Scheme, all fees (subject to the exceptions as set out in the section below) will be protected by Lonpac Insurance, and all fees paid to our College, that remain unconsumed, will continue to be protected.

What Fees are Protected?

Apart from the following fees, all fees paid by students to IMSC are protected under FPS.  Fees refer to all monies that are paid to IMSC by the student.

The following fees are exempted from the FPS, if collected by IMSC:

• Course application fee
• Prevailing Goods and Services Tax (GST)
• Miscellaneous fees (any non-compulsory fees and pay only when applicable)
• Examination fees collected less than 2 months before the date 

What is IMSC’s Revenue Recognition Policy?

IMSC has a revenue recognition policy where the financial statement reflects the work in progress.

IMSC’s policy is to recognize revenue upon the transfer of significant risk and rewards of the service to the student.

What is IMSC’s Refund Policy?

IMSC shall effect a refund of the school fees that have been paid to the College on the occurence of any of the following situations:

• International Management and Sports College fails to commence course on course commencement date;
• International Management and Sports College terminates the course for any reason prior to course commencement date;
• International Management and Sports College fails, for any reason, to complete course before course completion date;
• International Management and Sports College terminates the course prior to the course completion date;
• International Management and Sports College has not ensured that the student meets the course entry or matriculation requirement as set by the organisation stated in Schedule A of the Student Contract within any stipulated timeline set by CPE; or
• The Student’s Student Pass application is rejected by Immigration and Checkpoints Authority (ICA) (See below for further details).

IMSC shall, immediately within 3 working days upon knowledge of any of the above-mentioned event, inform all students on the occurrence of any of the above-mentioned events.

Refund for Withdrawal Due to Non-Delivery of Course

The student shall be informed in writing of alternative study arrangements (if any), and also be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the student decide to withdraw, within 7 working days of the above notice.

Refund for Withdrawal Due to ICA’s Rejection of Student Pass Application

The refund procedure will be as follows:

• Student meets the entry requirements for the course and put forward his/her application to enter into one of IMSC’s programmes.
• Upon successful application, IMSC will issue a Letter of Offer to the Student.
• With the Letter of Offer, the student will proceed to apply for the student pass with IMSC.
• After receiving ICA’s approval of the Student Pass application, IMSC will issue the standard PEI-Student contract for the student’s execution.
• IMSC will proceed with collecting the fees in accordance to the schedule as set out in the standard PEI-Student contract.
• Should the student’s application for a student pass be rejected by the ICA for any reason, any fees paid by the student to IMSC will be refunded to the student.

Refund during Cooling-off Period

The College shall provide the Student with a cooling-off period of 7 working days after the date that the contract has been signed by both parties. The Student will be refunded the highest percentage i.e. 100% (stated in the Refund Table above) of the fees already paid if the student submits a written notice of withdrawal to the College within the cooling-off period, regardless of whether the student has started the course or not.

Refund for Withdrawal Due to Other Reasons After Cooling-Off Period

If the Student withdraws from the Course for any reason other than those stated under the section titled “Notification and Arrangement”, IMSC shall, within 7 working days of receiving the Student’s written notice of withdrawal, refund to the Student an amount based on the Refund Table as set out below.

Refund Procedure

The procedure for student refund is as follow:

• Student is required to fill in the Transfer / Withdrawal Form, and submit to the Manager, Student Administration and Operations.
• Manager, Student Administration and Operations process the form, and determine the amount of refund, if any, is payable to the student.
• The College shall refund the approved amount in accordance with refund table as set out under the College’s Refund Policy within 7 working days from the date of receiving the Withdrawal / Transfer form.
• Student will be notified via email on the status of the withdrawal / transfer, and for the collection of the refund, if any.

Course Transfer, Withdrawal and Deferment Policy

IMSC has a fair and reasonable course transfer, withdrawal and deferment policy.

• Transfer means a student changes the course of study but remains a student of IMSC.
• Withdrawal means the student contract is terminated and the student is no longer a student of IMSC.
• Deferment means a student delays or postpones the course and remains a student of IMSC.

Course Transfer

Course transfer is defined as the student transferring to a different course within the College.

• Requests for course transfer must be made in writing using the Transfer / Withdrawal Form and submitted to the Student Administration & Operations Department.
• For students under 18 years of age, parental / legal guardian approval must be sought.
• Upon receipt of the Course Transfer / Withdrawal Form, the College shall arrange for a counselling session for the student with the Executive, Academic & Programme Management to ascertain the reasons for the course transfer application.
• Pre-course counselling will be conducted to provide information on the new course.
• Applications for course transfer are granted on a case-by-case basis subject to the student meeting the minimum entry requirements of the new course and approval from the partner programme provider where applicable, as well as approval by Senior Management.
• For international students, the course transfer and Student’s Pass application is subject to approval by ICA. Students shall be advised that should the application be rejected by ICA, students may not be able to continue their studies in Singapore.
• Students must pay any outstanding fees or administrative fees payable to the College before the course transfer is processed.
• The course transfer shall be completed no more than 4 weeks from the date of course transfer application. The Student Administration & Operations Department shall issue a letter to inform the student of the final outcome.
• If the course transfer is approved, the student shall sign a new contract with the College for the new course.
• The Course Transfer / Withdrawal Form and other supporting documents shall be filed into the student’s P-file, and the Student Registry updated accordingly.

International Students

For international students, the College will inform ICA of the course transfer within 3 working days.

For international students, course transfer is subject to the approval by the ICA. Students are to note that should the application be rejected for whatever reasons, students may not be able to continue their studies in Singapore.

The FPS service provider and medical insurance provider will be updated within 3 working days from the date of letterof approval sent that the student is transferring to another course within the College.

Course Withdrawal

Withdrawal is defined as the student contract being terminated, and the student is no longer a student of the College. Transferring to another institution of study is also deemed as a withdrawal from the College.

• Requests for course withdrawals must be made in writing using the Transfer / Withdrawal Form and submitted to the Student Administration & Operations Department.
• For students under 18 years of age, parental / legal guardian approval must be sought.
• Upon receipt of the Course Transfer / Withdrawal Form, the College shall arrange for a counselling session for the student with the Executive, Academic & Programme Management to ascertain the reasons for the course withdrawal.
• For international students, ICA shall be informed of the change in students’ status that may lead to the cancellation of the Student’s Pass. If transferring to another institution of study, the Student’s Pass application is subject to approval by ICA. Students shall be advised that should the application be rejected by ICA, students may not be able to continue their studies in Singapore.
• Refunds (if any) shall be computed in accordance with IMSC’s Refund Policy and will be processed within 7 working days from the student’s request for withdrawal (excludes time taken for postal services or external processing by banks).
• The FPS provider shall be informed of the course withdrawal to process a refund of FPS fees paid (if any).
• The course withdrawal shall be completed no more than 4 weeks from the date of course withdrawal. The Student Administration & Operations Department shall issue a letter to inform the student of the final outcome.
• The Course Transfer / Withdrawal Form and other supporting documents shall be filed into the student’s P-file, and the Student Registry updated accordingly.

International Students

For international students, transferring to another institution of study is subject to approval by IMSC. Students are to note that should the application be rejected for whatever reasons, students may not be able to continue their studies in Singapore.

Course Deferment

Deferment is defined as the student delaying or postponing the course or module.

• Requests for course deferments must be made in writing using the Course Deferment Form and submitted to the Student Administration & Operations Department.
• For students under 18 years of age, parental / legal guardian approval must be sought.
• Upon receipt of the Course Deferment Form, the College shall arrange for a counselling session for the student with the Executive, Academic & Programme Management to ascertain the reasons for the course deferment.
• Applications for course deferment are granted on a case-by-case basis subject to approval by Senior Management.
• For international students, ICA shall be informed of the change in students’ status that may lead to the cancellation of the Student’s Pass. The renewal of the Student’s Pass is subject to approval by ICA. Students shall be advised that should the application be rejected by ICA, students may not be able to complete their studies in Singapore.
• Students must pay a deferment fee before the course deferment will be processed. If there is an increase in course fees by the time the student attends the course, the student must pay the difference in fees.
• Course deferments are allowed only once for up to a maximum of 6 months. Exceptions can be made on a case-by-case basis.
• Course deferments shall be completed no more than 4 weeks from the date of course deferment. The Student Administration & Operations Department shall issue a letter to inform the student of the final outcome.
• The Course Deferment Form and other supporting documents shall be filed into the student’s P-file, and the Student Registry updated accordingly.

Our Dispute Resolution Policy

The College has a close-loop feedback and complaint management system to gather and address all feedback/complaints received (from various channels of communications e.g feedback forms, websites, emails, telephone calls, meetings, and in person from the public, staff or students, etc).

Any College staff receiving and/or tasked to handle the feedback/complaint shall investigate and act to resolve the areas of concern.

The College communicates its response time for feedback/complaint/grievance received and the response time to resolve the feedback/ complaint (within 21 working days) to the person making the feedback/grievance or complainant.

The dispute resolution policy adopted by IMSC is aligned to the dispute resolution provision in the Private Education Act.

All feedback /complaints (including disputes) and the actions taken to resolve them are recorded and filed in the Feedback/ Complaint Tracking Log that also provides information on nature of feedback/ complaint/grievances (including disputes) and the time taken to resolve.

The College analyses the feedback/ complaint and seeks feedback from its key stakeholders (including external partners) for the management and staff to serve as inputs for the review process and continual improvement.

The College regularly reviews the feedback/complaint management system (including feedback channels) for continual improvement.

The College regularly reviews the dispute resolution policy and procedures for continual improvement.

Further details on the dispute resolution procedures are available in the student handbook which can be accessed by clicking here.

If the College’s management team is not able to resolve the dispute, the matter will be resolved through the Dispute Resolution Scheme under the Committee for Private Education. Further information relating to the Dispute Resolution Scheme under the Committee for Private Education may be found here.

Please feel free to provide us with your feedback by either of the following channels:

• Feedback / Suggestion box placed at the entrance of the College
• Emailing us (info@imsc.edu.sg)
• Contact us here or
• Contacting any of our staff in our office.

Mitigating Circumstances in relation to Performance in Assessments and Examinations

The College recognises that students may suffer from a sudden illness or other serious and unforeseen event or set of circumstances which adversely affects their ability to complete an assessment or the results they obtain for an assessment. In such cases the mitigating circumstances regulations and procedures may be applied.

The Management Team of the College shall demonstrate fair and consistent treatment of its students in support of these Mitigating Circumstances.

Mitigating circumstances might include:

• Significant physical or psychological illness;
• Severe personal difficulties;
• Serious illness affecting a close family member;
• Sudden deterioration in a longstanding medical condition or disability;
• Being the victim of a serious crime;
• Legal proceedings requiring attendance at court; and
• Unforeseeable or unpreventable events.

The following will not be regarded as mitigating circumstances:

• Any event that could have been reasonably expected or anticipated, such as sporting events or pressures from paid employment, or other study commitments.
• Examination clashes arising from incorrect registration by the student, i.e. examinations scheduled to take place at the same time (students are responsible for reporting any examination clashes which occur in their examination timetable to their Departmental Examinations Officer and the Student Administration and Support Department so that alternative arrangements can be made); and
• Having more than one examination on the same day;
• Inadequate planning and time management;
• Events such as holidays and weddings;
• Failure to attend an examination due to misreading the examination timetable.

Policy on Flexible Arrangements for Students with Recognised Sporting Talent

The College recognises that, as an institution that is seeking to develop the next generation of sporting talents, its students may inevitably be involved in various sporting endeavours that may affect their studies with the College.

In this regard, the College has in place a set of policies that would allow it to make adjustments to an individual student’s pattern of study or assessment from time to time as its students participate and compete in major events from time to time.

Students with a sporting talent should apply for the College’s recognition as an elite athlete by submitting a written request, either on acceptance of an offer of a place at the College or at the time of registration with the College. These applications will be considered by the Management Team. The Executive Director will ensure that the names of recognised elite athletes are notified to the relevant Heads of Department and Academic Director.

Recognised elite athletes will be eligible for consideration for flexible arrangements for learning and assessment.

Recognised elite athletes should discuss their training and competition schedules with the Executive, Programme and Academic Management and with their Respective Lecturer at the earliest opportunity, normally at the start of each academic year.

Students who have been recognised by the College as having and maintaining sporting talent may apply in writing, citing key dates and a justification for alternative learning or assessment arrangements, to the Chairman and Chief Executive Officer for consideration for the types of flexible arrangements.

Further details on the College’s procedures on how a student may apply to be recognised as a sporting talent are available in the Student Handbook which can be accessed by clicking here.

What is IMSC’s Medical Insurance Coverage?

IMSC provides all full-time students with the required medical insurance coverage on hospitalization and related medical treatment for the course duration (Academic Instruction and Final Project).

The coverage under the medical insurance policy as per arrangement with NTUC Income Insurance Co-operative Ltd is as follow:

• Annual overall limit of S$20,000 per student; and
• As charged in B1 wards (4-bedder) (in Singapore Government / Singapore Government Restructured Hospitals)

Medical Insurance is not applicable to students taking courses with a duration of not more than one month or 50 hours.

A Singapore Citizen/PR or a non-Student’s Pass holder who is protected by his/her own medical insurance coverage in Singapore can opt out from the medical insurance scheme with a proof of valid Medical Insurance Plan given to the College.

Click here for IMSC Group Medical Insurance Certificate 2024.

Click here for the Benefits Schedule 2024.

Click here for product summary, and the frequently asked questions of the insurance policy.

Click here to contact IMSC to submit a claim.

Standard PEI-Student Contract

• The Standard PEI-Student Contract is an important legal document between International Management and Sports College (the PEI) and the Student.
• Each Contract will have a unique contract number.
• The Contract will be gone through with each Student in English or in the language native to the Student, if applicable.
• Each Contract is only applicable for 1 course.
• The Student is required to sign 2 original copies of the Contract – 1 copy for personal retainment and 1 copy for the PEI’s retrainment
• If there is any amendment to the Contract, both original copies must be updated and signature of the Student and the PEI is required beside the amendment.
• Should there be any fields in the Contract to be left blank, it must be filled with N.A.
• A cooling-off period of 7 working days after the date the Contract have been signed by both the Student and PEI will be provided.
• If there is any refund request due to withdrawal, the Student is required to submit a written notice of withdrawal within the cooling off period. A refund can be given to the Student based on a percentage of the fees already paid as per the refund table.Click here for a sample of the Standard PEI-Student Contract.

Smoking Related Laws

There is no duty-free concession and Goods and Services Tax (GST) relief for cigarettes and tobacco products in Singapore.

All cigarettes and tobacco products, including those purchased in Singapore with the ‘SDPC’ mark, are subject to duty and GST when brought into Singapore.

Prohibited Areas: Smoking is not allowed in most indoor locations in Singapore. However, certain premises have designated areas for smoking.

Penalty: Smokers are liable to a composition sum of $200 if caught smoking in prohibited places, or up to $1,000 if convicted in court.

Drugs & Controlled Substances 

All Singaporeans/Permanent Residents found to have consumed illegal substances, even outside Singapore, will face penalty of: – Imprisonment of up to 10 years; – Fine not exceeding S$20,000; or -Both.

Student Handbook

All of the College’s policies and other matters that relate to the student’s time with the College can be downloaded here. All students are expected to be familiar with the contents of the Student Handbook.

Feedback

For any feedback, you may submit it to us via:

1. On-Campus Feedback Form
2. Online Form – www.imsc.edu.sg/feedback
3. Email – info@imsc.edu.sg
4. Whatsapp – +65 9773 3670

What is IMSC’s Safe Distancing Plans for Conduct of Classes during COVID-19 Period?

To provide a safe environment for all learners to undergo high quality training and education during the COVID-19 period.

Executive Summary of Measures

Safe Management Officers

• Joel Lim (Executive Director, IMSC and ISA)
• Ouyang Eling (Executive Director and General Manager, IMSC and ISA)
• Chuang Peck Say (Executive, Student Administration and Support)

Contact Tracing

• Particulars from all participants and trainers would be tracked via “safe-entry” application, and via physical attendance to be taken during class

Control of Ingress and Egress

• All participants to undergo classes in 1 unit (#01-09), with all administrative staff and non-teaching staff to be located at another unit (#01-11)
• For all classes with physical activity(ies), all student to be divided into pods of 8, with a controlled / staggered entry and exit from the premise

Physical Separation (Theory Classes)

• For theory classes, the maximum class capacity for each class is 20, with 1 instructor in class
• All student to be separated by a radius of at least 1.5 m away from the next person
• All student will be assigned fixed seating, and would not be allowed to switch seat

Physical Separation (Physical Classes)

• For physical classes, where there is physical contact between the instructor and the participant, the maximum class capacity for each class is 8, with 1 instructor in class
• For physical classes, where there is no physical contact between the instructor and the participant, the maximum class capacity for each class is 16, with 1 instructor in each class, placed at a distance of 2m away from each group.
• All student will be assigned fixed groups, and no mingling is allowed

Screening of Participants

• All participants will have their temperature taken prior to the start of each class

Physical Control / Risk Prevention

1. As far as possible, students will be provided with individual equipment.  If this cannot be done, all tables / chairs / equipment used will be wiped down with wet wipes after each use
2. Hand sanitizer to be provided at all key contact points
3. Air purifier to be installed in each classroom
4. Gloves to be provided to all instructors whenever there is a need for them to demonstrate certain physical movements to the students
5. Masks to be worn at all times.

Operational Plan (Control of Entrance and Exits)

1. For the safety of all full-time staff, all physical contact between participants and staff would be minimised.  This is done by limiting all classes to 1 unit (#01-09) as far as possible, with all administrative staff to operate out of the other unit (#01-11).
2. For all course participants, they are to enter / exit the classroom from the main entrance of #01-09.
3. Prior to entering the unit, all course participants are to:
   • ‘log’ their entrance via the safe-entry application.
   • Have their temperature taken / recorded by a member from the ISA Group
4. Control of Entrances and Exits (#01-09)
   

Safe Distancing in the Classroom (Theory Lessons)

1. For theory classes, the maximum class capacity for each class is 20, with 1 instructor in class
2. All student to be separated by a radius of at least 1.5 m away from the next person
3. All student will be assigned fixed seating, and would not be allowed to switch seat